问真岛 Terms of Use

This platform accepts registration, purchase and use only from users who are 18 or over and have the capacity to enter into a contract.

When you register, purchase or use the services of this platform, please confirm your acceptance of these terms as the page asks. If you do not agree to them, do not register, purchase or continue to use the relevant services.

These terms, together with the 问真岛 Privacy Policy and the 问真岛 AI Agent Delivery and Refund Terms, make up the rules of the service. The specific entitlements, offers and limits of a plan should be shown before you buy, and they do not retroactively change what has already been agreed for an order you have paid for.

问真岛 provides agent services based on traditional metaphysics, a knowledge base and AI technology, including BaZi analysis, compatibility charts, name studies, feng shui layouts, five-element dressing and mobile number analysis. What is available is what the platform actually opens.

The agents on this platform are AI systems, not human consultants. The readings, conversations and reports are for personal reference, cultural exchange and self-analysis only, and do not constitute medical, psychological, legal, investment, financial or other professional advice.

AI output may contain errors, omissions, bias or content that does not apply to your situation. The platform does not guarantee that a predicted outcome will occur, nor that using the service will improve your wealth, health, marriage, career or any other real-world result.

For anything of consequence, judge independently on the basis of real information and consult a qualified professional where necessary.

These terms do not cover human consultation, human-written reports or offline courses.

You should give accurate and valid registration and contact details, and keep your password, your verification codes and your login credentials safe.

Membership, credits, orders and usage records are tied to the account they were opened on. An account may not be sold, rented, transferred, lent or shared by several people.

A single account may be signed in on at most one mobile device and one computer. You must not use technical means to bypass the device limit or to open the account up to other people.

If you find that your account has been stolen, that there has been an unauthorised sign-in, or that anything else looks wrong, contact customer service promptly. The platform may take steps such as identity verification, restricting sign-ins or a temporary suspension in order to protect the account and the security of the service.

You should make sure you are entitled to use the payment method, and must not use another person's bank card, payment account or identity information.

This platform uses a “membership plus credits” model. There is no free trial of the agents.

To use the paid agent features, you must have both a valid membership and enough credit remaining.

The monthly and the yearly card both include the right to use every agent the site has opened, but that does not mean unlimited use. Using an agent still consumes credits.

A top-up does not include membership time and does not extend the validity of your membership.

The standard prices below are quoted in Malaysian Ringgit (MYR, RM) and exclude tax. Any applicable tax and the final amount due are shown before you pay.

Buying the same membership plan again adds the membership time to what you already have. If you buy a yearly card while a monthly card has not yet expired, the yearly period is added after your existing membership period, and the corresponding credits are issued to the same account.

A monthly card cannot be upgraded to a yearly card by paying the difference.

On your first purchase of a monthly card with auto-renewal switched on, the first order is RM268 and includes 31 days of membership and 5 million included credits. The standard price of the monthly card from then on is RM368.

The first-purchase offer is identified by your first successful paid order. If the first order is refunded and you buy again, the first-order offer is not restored.

The first sign-up of a yearly card with auto-renewal switched on gets 31 extra days of membership (399 days for the first period); a yearly card without auto-renewal runs for 368 days, and renewal cycles carry no extra days.

Monthly auto-renewal runs on a 31-day cycle and yearly auto-renewal on a 368-day cycle. The exact amount charged, the next charge date and the corresponding entitlements are as set out in the subscription confirmation and the order details.

Switching on auto-renewal authorises the payment method you have chosen to be charged on the confirmed subscription arrangement. You must complete the cancellation before the next charge takes place in order to stop that and every later auto-renewal.

You can cancel auto-renewal from your order details page, or contact customer service and ask them to cancel it for you.

Cancelling yearly auto-renewal does not shorten the membership time already granted: the membership runs until its current expiry date, including the extra days granted at the first sign-up.

Cancelling auto-renewal is not the same as requesting a refund for an order you have already paid for. Deleting a conversation, stopping your use of the site, or asking for your account to be handled are also not treated as cancelling the subscription.

Once a web order is paid, the back end automatically opens the membership on the linked account and issues the credits, and the membership period runs from the moment it is actually opened.

For a top-up handled manually, the period runs from the time it is actually opened by hand.

Membership days are consecutive calendar days, including working days, weekends and public holidays, and are not counted by calendar month. All times are given in Beijing time, and the exact expiry date can be seen under “My account”.

The service is delivered as online digital entitlements, and no physical goods are shipped. If the payment has gone through but the entitlements have not arrived, contact customer service to have it checked and handled.

“Credits” are the unit the platform uses to measure agent usage. Follow-up questions with the AI are converted into consumption at their actual usage.

One question or conversation generally consumes about 5,000 to 10,000 credits. This range is for reference only; it is neither a fixed fee nor a cap on a single use, and the actual consumption may be lower or higher.

Actual consumption depends on the type of agent, calls into the knowledge base, the amount of text you put in, the processing and the length of the answer, and the consumption record can be seen under “My account”.

Regenerating an answer produces new consumption. If the output is interrupted for reasons on your side, the credits actually consumed are still deducted and are not refunded.

If credits are over-deducted or deducted twice because of a platform fault, an error or a duplicate charge, or if an error appears with no output yet credits are still deducted, contact customer service to have it checked. Once it is confirmed to be one of the above faults, the corresponding credits are returned.

Included and purchased credits remain valid indefinitely. After the membership expires, the remaining credits stay on the account and can still be used for AI follow-up questions.

Credits may not be transferred, withdrawn or used on a third-party platform. A refund of an order that meets the refund conditions is not a withdrawal of credits.

[Included and purchased credits: the order in which they are deducted, how they are attributed to orders and how each is handled on refund — to be completed.]

If the payment has gone through and the corresponding membership and credit entitlements have been issued, and within 24 consecutive hours you have used no conversation and generated no credit consumption, and the days on a membership order have not yet been deducted, a refund can be applied for.

The 24 hours is a continuous period and may run across calendar days; it does not mean before the end of the day of payment.

For example, a yearly card that still has its full 368 days and meets the other conditions can be refunded; if the days have already dropped to 367, an ordinary refund is not supported even though no credits were consumed.

You must submit the application within the qualifying period. The time the manual review takes is not counted as a delay on your part.

A refund is based on the amount actually paid for the order. Coupons, discounts and other amounts not actually paid are not cashed out. The first monthly card actually costs RM268; if it meets the conditions and the refund is approved, RM268 is refunded.

Orders where the application period has passed, where membership days have already been deducted, or where substantive credit consumption has occurred are not refunded on the grounds of changing your mind.

Abnormal cases such as failure to deliver, a duplicate charge, an error in billing or a platform fault are handled separately after checking. After a refund, the entitlements of the corresponding order are withdrawn.

Review usually takes 1 to 3 days. Processing the refund and the money reaching you may take 7 working days, and the time it actually takes depends on the payment provider and the bank.

None of the above limits the right to a refund, to complain, or any other consumer right provided for by the applicable law.

You should make sure you have the right to submit names, birth details, phone numbers, images and other information, and must not submit or use another person's private material without authorisation.

The accuracy of what you input may affect the analysis. You should check the date, the time, the name and the other details yourself.

The platform keeps your recent conversations and reports so that you can view them in the functions that are actually open. The report generation, display and other functions are as they stand in the current version of the platform, and a history is not a promise of permanent storage.

For account closure, deletion of records and related personal information requests, contact customer service; they are handled according to the actual functions, the 问真岛 Privacy Policy and the applicable law.

This platform does not provide a public community or a service for publishing public work.

You keep the rights you hold in law over your input. In order to respond to your requests and provide the service, you authorise the platform to handle your input, the generated output and the relevant history to the extent necessary. The handling of personal information is set out separately in the 问真岛 Privacy Policy.

The generated results are for your own reference and analysis only. They must not be used for paid consultation, paid reports, selling goods or any other commercial service, and no guarantee may be given in the name of the platform or of a human professional.

AI output may resemble what another user has received. The platform does not guarantee that the output is original, exclusive or capable of intellectual property protection.

When you share your own results with others, you should protect the privacy of yourself and of third parties, and must not infringe anyone's rights or mislead anyone.

The 问真岛 brand mark, the interface, the original copy, the software, the knowledge base and the other platform assets are owned by the platform or by the relevant rights holder. Buying a membership gives you only the agreed right of use; it does not transfer ownership of the platform assets or the right to copy or resell them.

Within the limits the law allows to be restricted, the following are prohibited:

1. selling, renting or sharing an account, or reselling the platform's service;
2. opening the service to third-party platforms, or embedding, proxying or providing an interface without permission;
3. scraping, copying, exporting, calling or siphoning the knowledge base, the system prompts or non-public material;
4. extracting internal content by means of leading questions, scripts or bulk requests;
5. bypassing payment, device, access or security restrictions;
6. reverse engineering, attacking the site, planting malicious code or interfering with the normal service;
7. stealing accounts, impersonating others, fraudulent transactions or abusing offers;
8. infringing privacy, intellectual property, reputation or other lawful rights;
9. using the platform for anything unlawful, fraudulent, harassing, threatening or otherwise harmful;
10. using platform material or output to train models without authorisation, to copy the service or to build a competing knowledge base.

If, after checking, the platform finds that you have carried out the prohibited conduct above, it may immediately restrict access, ban the account and terminate your membership, credits and related usage rights.

Within the limits the law allows, entitlements terminated because of your misconduct are not refunded. Any amount that must be returned by law is not affected by this.

For suspected account theft, attacks, siphoning of material and other security incidents, the platform may first take protective measures and then check the matter. You can contact customer service to raise an objection, and the platform will review the evidence; where it has made a mistake, the handling will be corrected.

Where misconduct has actually damaged the platform's brand, its business or other lawful rights, the platform may take steps to protect them under the law. Where substantial loss has been caused, responsibility will be pursued under the law and compensation demanded.

This section gives the platform no right to punish customer complaints, ordinary refund requests or legitimate acts of self-defence.

The platform may update, add, replace or remove agents and related features, and you use the service according to the agents and entitlements actually open in the current version.

Within a membership period you have already paid for, a new agent brought into the existing membership system does not attract a top-up or an upgrade fee from that member.

When the platform adjusts plan prices because of new features or other business arrangements, the new price applies to later purchases. Orders already paid for are not charged the difference after a later price rise, and no difference is refunded automatically after a later price cut.

When the price of an auto-renewal changes, you will be notified before the next charge and given the opportunity to cancel the subscription.

The adjustment or removal of a single agent does not by itself amount to grounds for an ordinary refund. If the adjustment means the main purchase commitment can no longer be delivered, it is still handled according to the actual situation and the applicable law, and this section does not exclude the platform's responsibility.

The service may be interrupted temporarily because of maintenance, upgrades, the network, a payment provider, a cloud service or another third-party service.

Planned maintenance is announced in advance, and whether credits are compensated is as set out in the relevant announcement.

If there is a prolonged outage or the service stops operating, you can contact customer service to have the membership time not served and the paid credits not used handled.

The platform may use third-party payment, infrastructure and AI services. The handling of the relevant personal information is set out in the 问真岛 Privacy Policy; when you visit a third-party website or use its services directly, you should also understand the rules that apply to them.

The platform provides the service as agreed at the time of purchase and handles reasonable after-sales issues, but does not guarantee that the service will never be interrupted, that AI output will be entirely accurate, or that any particular real-world result will follow.

You are not automatically held liable for a decision you make on the basis of a reference reading. For the platform's own breach, for errors in billing, and for responsibility that the law places on it, the platform handles it according to the actual situation and the applicable law.

Within the limits the law allows, the platform is not liable for indirect or consequential loss that could not reasonably have been foreseen. This section does not exclude liability that cannot be excluded or limited by law.

Changing the phone number or email bound to your account has to be handled by customer service after verification, and costs RMB 500 each time. The fee is explained before it is carried out.

If the change is to correct an error in what the platform recorded, the fee is waived. A change of information may not be used as a way to transfer the account or the membership entitlements.

The platform may amend these terms because of a product update, a change to the service or a change in legal requirements, and will mark the date of the update and when it takes effect.

Significant changes are notified through a practical channel such as an announcement on the site, your registered email or a message in your account. Where fresh consent is required by law, it is sought separately, and your failure to reply is not treated as consent.

An update to these terms does not retroactively take away the lawful rights attached to orders you have already paid for.

Unless the applicable law provides otherwise by mandatory rule, these terms are governed by the laws of the Hong Kong Special Administrative Region.

Any dispute should first be settled through customer service. If it cannot be settled, it is submitted to the courts with jurisdiction in the Hong Kong Special Administrative Region; where the parties have separately entered into a valid arbitration agreement, it may be arbitrated in Hong Kong.

This section does not limit your right to complain to a consumer protection body or to exercise rights that the law of your own jurisdiction gives you and that cannot be waived.

If any provision is invalid or unenforceable, the other provisions continue to apply in accordance with the law.

For the service, orders, refunds, account security, infringement complaints and these terms, please submit a request through “Contact us” at the bottom of the site.

Customer service hours: 9:00 to 22:00 Beijing time.

Replies at weekends and on public holidays usually come within 24 hours. A reply from customer service, a refund review and the money reaching your bank are separate steps.