问真岛 AI Agent Delivery and Refund Terms

问真岛 provides web-based AI agent services through the website https://www.agentfengshui.com/, including BaZi analysis, compatibility charts, name studies, feng shui layouts, five-element dressing and mobile number analysis. The functions actually available are those the site opens, as described in the product information.

These terms apply to 问真岛 agent memberships and credit top-ups. They do not include human consultation, human-written reports or offline courses.

The rules on platform use and user conduct are set out separately in the 问真岛 Terms of Use.

问真岛 charges on a “membership plus credits” model.

To use the paid agent features, both of the following must be satisfied:

1. the account holds a valid monthly or yearly card;
2. the account has enough credit remaining.

Both the monthly and the yearly card include the right to use every agent on the site. Membership does not mean unlimited use — credits are still consumed as you use the service.

When you run short of credits, you can buy a credit package separately. A top-up does not include membership time and does not extend the validity of your membership.

All prices below are quoted in Malaysian Ringgit (MYR, RM) and exclude tax. Any applicable tax and the final amount due are as shown in the order information before you pay.

Buying the same membership plan again adds the membership time to what you already have.

A monthly card cannot be upgraded to a yearly card by paying the difference. If you buy a yearly card while a monthly card has not yet expired, the yearly period is added after your existing membership period, and the corresponding credits are issued to the same account.

1. First-purchase offer on the monthly card

On your first purchase of a monthly card with auto-renewal switched on, the first order is RM268 and includes 31 days of membership and 5 million included credits.

The first-purchase offer is identified by your first successful paid order. If the first order is refunded and you buy again, the first-order offer is not restored and the standard price of the monthly card is RM368 from then on.

Monthly auto-renewal runs on a 31-day cycle, not on calendar months.

2. Extra time with yearly auto-renewal

The first sign-up of a yearly card with auto-renewal switched on gets 31 extra days of membership (399 days for the first period); a yearly card without auto-renewal runs for 368 days, and renewal cycles carry no extra days.

Yearly auto-renewal is charged on a 368-day cycle, and the extra days are granted only on the first sign-up.

Cancelling yearly auto-renewal only stops the future charges. The membership time already opened under the current cycle, including the extra days, is unaffected.

3. Confirming and cancelling the subscription

Before switching on auto-renewal, check the price, the billing cycle, the offer conditions and the entitlements shown on the purchase page. The next charge date is as shown in the order details.

You can cancel auto-renewal from your order details page, or contact customer service and ask them to cancel it for you.

Cancelling auto-renewal stops future subscription charges; it is not the same as requesting a refund for an order you have already paid for. Orders you have already paid for are handled under the refund conditions in these terms.

Any other offer and any early-renewal arrangement is as set out in the order information shown and confirmed before you buy.

The service is delivered as online digital entitlements. No physical goods are shipped.

Once a web order is paid, the system automatically opens the membership time on the account linked to the order and issues the corresponding credits. The membership period runs from the moment it is actually opened.

For orders handled manually, the membership period runs from the time the manual opening actually takes place.

The monthly card is valid for 31 consecutive days and the yearly card for 368 consecutive days. A yearly card gets 31 extra days on its first sign-up with auto-renewal on.

All times are given in Beijing time. Membership days include working days, weekends and public holidays.

You can check your membership period, your credit balance and the record of credit consumption under “My account”.

If the payment went through but the membership or the credits did not arrive, submit your account and order details through “Contact us” at the bottom of the site, and customer service will check and handle it.

“Credits” are the unit 问真岛 uses to measure how much the AI agents are used. Follow-up questions with the AI are converted into consumption at their actual usage.

As a general guide, one question or conversation consumes about 5,000 to 10,000 credits. This range is for reference only; it is neither a fixed pricing standard nor a cap on a single use, and the actual consumption may be lower or higher.

Actual consumption depends on the type of agent, calls into the knowledge base, the amount of text you put in, how the question is processed and the length of the answer. Different agents and different requests consume differently, and you can see the actual consumption record under “My account”.

Regenerating an answer produces new credit consumption.

If the output is interrupted for reasons on your side, such as your network, the credits actually consumed are still deducted and are not refunded.

If credits are over-deducted or deducted twice because of a platform fault or an error, or if an error appears with no output yet credits are still deducted, contact customer service to have it checked. Once it is confirmed to be one of the above faults, the corresponding credits are returned.

[Handling rules for included credits and purchased credits: the order in which they are deducted, how they are attributed to orders, and how each is handled on refund — to be completed.]

Included credits and purchased credits remain valid indefinitely.

After the membership expires, the remaining credits stay on the account and can still be used for AI follow-up questions; the membership-only tools become available again once a valid membership is restored.

Membership and credits are bound to the account they were opened on. They cannot be transferred, withdrawn, or used on a third-party platform. A refund of an order that meets the refund conditions is not a withdrawal of credits.

Changing the phone number or email bound to your account has to be handled by customer service after verification, and costs RMB 500 each time. If the change is to correct an error in what the platform recorded, this fee is waived.

1. Refunds on unused orders

If the order has been paid and the corresponding membership and credit entitlements have been issued, and within 24 consecutive hours you have not used any conversation and no credits have been consumed, you can apply to customer service for a refund.

A membership order must also still have all of the membership days from that order unspent.

For example, if a yearly card still has its full 368 days and meets the condition of no use and no consumption within 24 hours, a refund can be applied for; if the membership days have already dropped to 367, an ordinary refund is not supported even though no credits were consumed.

The 24 hours is a continuous period and may run across calendar days; it does not mean before the end of the day of payment in Beijing time.

You must submit the application within the qualifying period. The time customer service later takes to review it does not extend that period.

2. The amount refunded

A qualifying, approved refund is based on the amount actually paid for that order. Coupons, discounts and any other amount not actually paid are not cashed out and are not refunded separately.

The first-purchase monthly card actually costs RM268. If it meets the refund conditions and the refund is approved, the RM268 actually paid is refunded.

After a refund, the entitlements tied to that refunded order are withdrawn. The entitlements of other, separately purchased orders are not withdrawn automatically because of that refund.

3. Cases where an ordinary refund is not supported

Orders where the 24-hour application period has passed, where membership days have already been deducted, or where substantive credit consumption has already occurred are not refunded on the grounds of changing your mind.

Abnormal cases such as a platform fault, failure to deliver, a charge taken in error or a duplicate charge are handled by customer service after checking, and are not dealt with under the ordinary unused-order refund conditions.

4. Applying and how long it takes

Refunds are handled by customer service. When you apply, please give your account, the order number, the reason for the refund and any necessary transaction information.

Review usually takes 1 to 3 days. Processing the refund and the money reaching you may take 7 working days; ask customer service for the current progress, and the time it actually takes also depends on the payment provider and the bank.

These terms do not limit the consumer rights provided for by applicable law.

When the platform carries out scheduled updates or maintenance, customers are reminded through an announcement. The maintenance arrangements and whether credits are compensated are as set out in the relevant announcement.

If there is a prolonged outage or the service stops operating, contact customer service and they will handle the membership time that was not served and the paid credits that were not used. Customer service will check the orders, the remaining entitlements and how the service was affected, and give you a specific account of what will be done.

The content on 问真岛 is generated from traditional metaphysics and AI technology. It is provided for cultural exchange and reference only; it carries no guarantee that a predicted outcome will occur, and it does not constitute medical, legal or investment advice.

AI output may contain errors, omissions or content that does not match your actual situation. You should not make major decisions on the basis of AI output alone.

You should make sure you have the right to submit the names, birth details, phone numbers, images and other material you use, and you should keep your account and login credentials safe.

This section does not release the platform from its responsibility to provide the service as agreed, to bill correctly and to handle after-sales issues. How personal information is handled is set out separately in the 问真岛 Privacy Policy.

How to reach us: “Contact us” at the bottom of the site.

Customer service hours: 9:00 to 22:00 Beijing time.

Replies at weekends and on public holidays usually come within 24 hours. A reply from customer service, a refund review and the money reaching you through the payment provider are separate steps.